Refund policy

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days without giving any reason.

The cancellation period ends 14 days after the day on which you (or someone you nominate, other than the carrier) receive the goods. If your order is delivered in several parcels, the period ends 14 days after you receive the last item.

To cancel, simply send us a clear statement before the cancellation period ends, for example an email to contact@bireka.com. You may use the model cancellation form below, but you don't have to.

Once you have told us you wish to cancel, please send the item back without undue delay and no later than 14 days after the day you informed us.

Condition of returned items

You may handle the item as you would in a shop to check its nature, characteristics and how it works. To help us process your return quickly, we kindly ask that you:

return the item complete, with all accessories and the instruction manual, ideally in its original packaging and well protected for transit;
include your order number (or a copy of your invoice) in the parcel.

If the item has been handled beyond what is necessary to inspect it (for example scratched, damaged or with parts missing), we may reduce your refund to reflect the loss in value.

Return costs

If you cancel your order because you've changed your mind, the cost of returning the item is your responsibility.

How to return an item

Email contact@bireka.com with your order number and the item(s) you wish to return.
We will acknowledge your request and email you the return address and instructions.
Send the item back, carefully packed, with your order number inside the parcel.

Refunds